Help Center / Knowledge base

Knowledge base & training

Each chatbot has an isolated knowledge store indexed with Google Gemini File Search so answers stay scoped to your content.

Source types

• Files — Upload PDF, TXT, or other supported documents. Files are indexed and searchable by the assistant.
• FAQs — Add question-and-answer pairs for precise responses on common topics.
• Manual text — Paste policies, shipping info, or internal notes directly.
• Website crawl — Fetch public pages from your site URL to build knowledge automatically. Configure crawl depth and mode as allowed by your plan.
• Auto-FAQs — Generate suggested FAQs from existing content to speed up training.

Indexing status

Sources move through statuses such as pending, indexing, indexed, or failed. Retry or edit failed sources after fixing content issues.

Editing & deletion

Update FAQ or text sources inline. Deleting a source removes it from the Gemini store for that chatbot only — other bots in your workspace are unaffected.

Plan limits

Your subscription caps the number of knowledge sources per workspace. The dashboard shows current usage. Upgrade from Billing if you need a higher limit.