Help Center / WooCommerce

WooCommerce integration

Connect your store so chatbots can search products, share links, and look up order status when shoppers verify their details.

Requirements

• WooCommerce with REST API enabled
• Consumer key and secret with read permissions
• Plan that includes the integrations feature

Setup

1. Go to Settings → Integrations → WooCommerce.
2. Enter your store URL and API credentials.
3. Run Test connection to verify connectivity.
4. Save and enable the integration for your workspace.

What the bot can do

• Search products and return titles, prices, and links
• Look up order status when the visitor provides order number and billing email
• Trigger store-specific escalations when configured

Security

API credentials are stored encrypted. Use read-only keys where possible. Order lookup requires customer verification fields to reduce unauthorized access.