Legal
Privacy Policy
AI Toruk ("we", "us", or "our") operates the AI Toruk platform at aitoruk.com and the customer console at console.aitoruk.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information we collect
Account and workspace data
When you register, we collect your name, email address, workspace name, and authentication credentials. Team invitations may include additional user details provided by workspace owners.
Service usage data
We collect information about how you use the platform, including chatbot configurations, knowledge sources, conversation metadata, API usage, token consumption, and support communications.
Payment information
Subscription and one-time purchases are processed by Stripe, Inc. We do not store full payment card numbers on our servers. Stripe collects and processes payment details according to its own Privacy Policy. We receive billing identifiers, transaction status, and limited payment metadata from Stripe.
Website and cookie data
Our marketing website may use cookies and similar technologies. See our Cookie settings page to manage optional cookies.
2. How we use your information
- Provide, operate, and maintain the AI Toruk platform
- Process subscriptions, token add-ons, and billing through Stripe
- Send service, security, and account-related communications
- Monitor usage, prevent abuse, and improve product performance
- Comply with legal obligations and enforce our Terms and Conditions
3. AI processing
Chatbot conversations and knowledge content may be processed by third-party AI providers (such as Google Gemini) to generate responses and index knowledge. You are responsible for ensuring you have the right to upload and process content you provide to the platform.
4. Sharing of information
We may share information with:
- Stripe — payment processing
- Infrastructure and AI providers — hosting, email delivery, and model inference
- Legal authorities — when required by law or to protect rights and safety
We do not sell your personal information.
5. Data retention
We retain account and billing records for as long as your workspace is active and as required for legal, tax, and accounting purposes. You may request deletion of your account subject to applicable law and our data retention obligations.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing. Contact us to exercise these rights.
7. GDPR — European Economic Area (EEA), UK, and Switzerland
If you are in the EEA, United Kingdom, or Switzerland, the following additional information applies under the General Data Protection Regulation (GDPR) and comparable local laws.
Data controller
AI Toruk is the data controller for personal data collected through this marketing website. Contact: hello@aitoruk.com.
Legal bases for processing
- Contract — to provide the Service when you create an account or subscribe
- Legitimate interests — to secure our platform, prevent abuse, and improve the Service where those interests are not overridden by your rights
- Consent — for non-essential cookies on this marketing website and, where required, certain marketing communications. You may withdraw consent at any time via Cookie settings without affecting the lawfulness of processing before withdrawal
- Legal obligation — for tax, accounting, and regulatory compliance
Your GDPR rights
You have the right to:
- Access — request a copy of personal data we hold about you
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion in certain circumstances
- Restriction — request that we limit processing in certain cases
- Data portability — receive data you provided in a structured, machine-readable format where applicable
- Object — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, including optional cookies on this website
To exercise these rights, email hello@aitoruk.com. We respond within one month unless an extension is permitted by law.
Supervisory authority
You have the right to lodge a complaint with your local data protection authority if you believe our processing violates applicable law.
International transfers
We may process data outside the EEA. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms approved under GDPR.
Cookies and consent on this website
Visitors from the EU/EEA are shown a GDPR consent dialog before optional cookies are used. Essential cookies only store your privacy choice and operate the site. Manage preferences at any time on our Cookie settings page.
8. Security
We implement administrative, technical, and organizational measures designed to protect your information. No method of transmission over the Internet is 100% secure.
9. International transfers
Your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards where required.
10. Children
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version.
12. Contact
Questions about this Privacy Policy:
AI Toruk
Email: hello@aitoruk.com
Website: https://aitoruk.com